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A: Ningbo Dinggu Electric Co., Ltd. All PDU products provide three-year warranty free maintenance service policy
Maintenance Notes:
1. If you need to return the product to service, make sure to pack it in a protective carton/carton. Damage during transit is not covered by the warranty.
2. Please give a concise overview of the problems and operation procedures of the returned products.
3, the customer needs to prepay the product to send back the company's freight, and will pay all duties and taxes.
4. Please specify your name, address and a phone number that can be contacted at any time.
After-sales service process description:
1. Please contact the place of purchase for product maintenance and service, or contact Dinggu Electric Co., Ltd. directly. After confirming the need for maintenance, you must go through the necessary maintenance procedures.
2, due to product use issues need to consult, please call the service hotline 0574-63662502, our technical staff will answer your questions.
II: The following conditions do not enjoy free maintenance service
If you purchase one of the following products, you will not enjoy free repair service:
1, the product has passed the warranty period.
2. Failure caused by incorrect or improper maintenance of the customer.
3. Failures caused by unauthorized changes, modifications, misuse, or abuse.
4. Failure caused by use in an environment outside the scope of the product's specified physical environment.
Third, special instructions:
1, after the purchase of the product, please keep the product purchase invoice purchase vouchers, keep the product warranty card properly, and present the relevant vouchers during product repair.
2. Customers shall bear the costs of transportation, transportation and other expenses incurred as a result of the product being sent for repairs and replacement.
3, the general failure of the repair cycle is three working days; for faulty products, need to return to the factory for maintenance, maintenance cycle is half a month, belongs to the free repair range of products, such as customers need to use, can apply to the agent Replace the product temporarily for free, and return the replacement product after the product is repaired.
4. Dinggu Company reserves the right to interpret and revise this clause.